At Great Lakes Medical Imaging (GLMI), we understand that most people don’t look forward to their medical imaging appointments. Medical procedures can feel stressful, and the anticipation of an unknown outcome can add to the anxiety. That’s why we put a premium on compassion – and Candice Strahin, one of our outstanding Patient Services Representatives (PSR), embodies this value in everything she does.

Candice plays a crucial role in ensuring that patients feel comfortable and supported from the moment they walk through our doors. Whether it's answering questions, providing guidance, or simply offering a warm smile, Candice sets the tone for every patient's experience. Her compassionate approach transforms a potentially stressful visit into a more positive and reassuring moment. Let’s dive into her story and learn why she’s such an essential part of our team at GLMI.

The Importance of Compassionate Care

For many patients, their visit to a medical imaging center can be filled with nerves and uncertainty. From understanding the procedures to knowing what to expect, the experience can sometimes be overwhelming. Candice, as the first person many patients meet when they check in, helps to ease those concerns with warmth, kindness, and empathy.

Her role goes beyond just administrative work. Candice helps patients feel more at ease by creating a welcoming environment where they feel heard and cared for. It’s not just about the logistics of checking in—it’s about making people feel like they’re more than just a patient number. Candice truly listens to each person and provides personalized support to ensure their visit is as stress-free as possible.

A Day in the Life of Candice Strahin

As a Patient Services Representative, Candice’s day-to-day responsibilities include a wide range of tasks. “So, basically, I do front desk work. I help out with all the paperwork, insurance verification, and scheduling appointments,” she says. But her job doesn’t stop there.

Candice’s work involves more than handling logistics—it's about making sure each patient feels like they matter. From welcoming people with a smile to answering their questions and guiding them through the process, Candice ensures that patients are not only informed but also comfortable throughout their visit.

By providing this level of personal care, she helps create a seamless and reassuring experience, which ultimately allows our medical team to focus on what they do best—providing the highest-quality diagnostic imaging.

The GLMI Approach: Combining Expertise with Empathy

At GLMI, we believe in blending our medical expertise with genuine empathy. It’s about creating an environment where patients feel seen and supported, and Candice plays an integral role in making this happen. We know that a friendly face and a kind word can go a long way in reducing patient anxiety, and Candice’s dedication to compassionate care exemplifies that belief.

Whether it’s assisting with paperwork, ensuring patients understand the imaging process, or offering a comforting word during a tense moment, Candice is there every step of the way, turning what could be a stressful visit into a more human, more comfortable experience.

Why We Appreciate Candice

We are incredibly grateful to have Candice as a part of our team. Her dedication to exceptional patient care, paired with her natural ability to make patients feel comfortable and heard, makes her a standout member of GLMI. Her genuine care for others shines through in everything she does, and we’re lucky to have her help lead the way in providing excellent service.

As Candice says, “Treat people with kindness,” a philosophy she applies every day to ensure every patient feels at ease and valued.

Take Action Today

At GLMI, we are committed to providing high-quality diagnostic imaging services with a focus on compassionate care. Whether you need a routine screening or specialized imaging, our team, led by compassionate individuals like Candice, is here to ensure you feel comfortable every step of the way.

If you're in need of imaging services in Buffalo, NY, or Western New York, contact us today to schedule an appointment with our caring team. We look forward to providing you with the best imaging experience possible.

Medical Disclaimer

This article is for general informational purposes only and is not a substitute for professional medical advice. Always consult with a qualified healthcare provider regarding any medical conditions or concerns you may have.