GLMI has recently modified the Customer Support process. This was done with one purpose, to better serve you, the customer. All tickets will be worked by ticket priority in the order they are received. When you call in, you will be asked to either dial your party’s extension, leave a message, or for faster service, send a ticket through firstname.lastname@example.org.
When your ticket is electronically submitted, you are guaranteed an acknowledgment within 15 minutes. In addition, GLMI technicians will continue receiving alerts on your ticket until the issue has been resolved.
This new process enables GLMI to better meet your needs. When you’re in a crisis, we’re there to help. These changes will allow us to resolve your requests faster by focusing our resources and more efficiently attributing your tickets.