The following is a message from Palmetto:
To ensure a smooth implementation of the next segment of the Jurisdiction 11 implementation, Home Health and Hospice providers will undergo a ‘Dim Day.’ Therefore, no payments or remittance advices will be issued on Tuesday, May 17, 2011, and Wednesday, May 18, 2011. To ensure your cash flow is not negatively impacted, Palmetto GBA will implement a ‘Pay Forward’ process for claims scheduled to be paid on Tuesday, May 17, 2011, and Wednesday, May 18, 2011. Payment for these claims will be made on May 13, 2011.
If you have any questions regarding these payments, please call the provider contact center (PCC) at (866) 830-3925. The PCC will be operational Monday through Wednesday and Friday from 8 a.m. until 5 p.m. and on Thursday from 8 a.m. until 2 p.m. and 4 p.m. until 5 p.m. ET.