NewsBytes

GLMI’s office will be closed Monday, May 27th in observance of Memorial Day. Should an emergency arise, please call the GLMI Support Line, 269.963.1040, and select option 4. After leaving a message, press pound (#) and remain on the line to speak to a representative.

May Feature Pack

Kristin — Fri, 17 May 2013 13:11:49 +0000

The May Feature Pack will be released to all Cloud customers this weekend, Sunday, May 19th at 7:00 pm EDT, during GLMI’s routine Server Maintenance. Please refrain from logging into the Cloud from 7:00 pm to 11:00 pm EDT during scheduled Server Maintenance. Any session open during that time will be closed. The system will be available again promptly at 11:00 pm EDT. All non-Cloud agencies must call Customer Support at 269-963-1040, option 1, to schedule the release.

Click here for an informational document including all items in the May Feature Pack.

GLMI Customer Care Team

Transition to NGS as J6 MAC

Kristin — Mon, 13 May 2013 18:01:17 +0000

NGS (National Government Services) has been awarded the MAC contract for J6. This means that NGS will hold the Medicare contract for many GLMI agencies including those located in Michigan, Wisconsin and New York.

The change will take place July 13^th, 2013 and affects all home care providers that currently bill claims under contractor number 00450. At the time of the change, you will need to ensure that you change the contractor number on your EDI claims to 06001. Please note that if you bill through the Direct Data Entry (DDE) system then you will not need to change the contractor number on your claims.

In order to make the correct adjustments within your Ubiquity system, agencies will need to change ISA08, in the menu option support->insurance support and updating your Medicare, Medicare Hospice and/or Medicare advantage programs insurances’ ISA08 field from 00450 to 06001:

For further information, please view the FAQs document regarding the NGS transition or visit the transition website available through NGS Medicare.

GLMI Customer Service

Medication Database Reminder

Kristin — Mon, 13 May 2013 17:57:25 +0000

In order to maintain a current Medispan medication database, your agency must update field laptops each month. This update is always available after GLMI’s monthly server maintenance, which takes place the third Sunday of every month.

For step by step instructions, please view our training script here or view our instructional video Medication Database Update.

If you have any further questions, please contact GLMI Customer Support at (269)963-1040, option 1.

Spring Release Training

Kristin — Mon, 13 May 2013 17:48:51 +0000

Mark your calendar – GLMI’s 2013 Spring Release will be available June 11th!

GLMI will be updating all Cloud customers with the 2013 Spring Release on Tuesday, June 11th at 6:00 am EDT. Click here to preview the Medication Profile and Physician Order enhancements that are included!

Register for your training session:

Thursday, May 30th: 3:00 – 4:00 PM EDT

Friday, May 31st: 10:00 – 11:00 AM EDT

Tuesday, June 4th: 10:00 – 11:00 AM EDT

Tuesday, June 4th: 3:00 – 4:00 PM EDT

Wednesday, June 5th: 12:00 – 1:00 PM EDT

Thursday, June 6th: 10:00 AM – 11:00 AM EDT

Thursday, June 6th: 3:00 PM – 4:00 PM EDT

Monday, June 10th: 3:00 PM – 4:00 PM EDT

Additional training materials will be available on Tuesday, May 28th…Check your email and be sure to monitor the GLMI blog!

Attention all non-Cloud GLMI users: The GLMI Customer Support Team will be contacting all non-Cloud agencies prior to the release in order to schedule your update. Please note that all agencies must be updated by Friday, June 14th.

Customer Care Team

Palmetto RAP Suppression

Kristin — Fri, 03 May 2013 13:07:45 +0000

Palmetto GBA, the largest home health and hospice Medicare Administrative Contractor (MAC) has taken steps to suppress payments to home health agencies identified as having a “high number” of auto-cancelled Requests for Anticipated Payment (RAP). At this time, Palmetto plans to suppress RAP payments for any home health agency that had 100 or more RAPs auto-cancelled between January 1 and April 15, 2013.

For more information, please read NAHC’s article regarding this topic here.

PECOS Implementation Date Delayed

Kristin — Fri, 03 May 2013 13:03:14 +0000

Due to technical issues, CMS has delayed the implementation of the Phase 2 ordering and referring denials edits. A new implementation date has not been released. For more information, review the CMS article here.

How is GLMI helping?

GLMI has created a program to update your Physician’s Support Files with the PECOS registration. The program will match the provider’s name and NPI number to the registry, then place a check in the provider’s Support File within Ubiquity. If a physician’s name and NPI do not appear on the PECOS enrollment list, a warning will appear. This program will be run at the request of each agency.

For more information, please contact Customer Support at 269-963-1040, option 1.

Beta Testers

Kristin — Mon, 29 Apr 2013 18:22:09 +0000

Below you will find all the 2013 Spring Release Beta Training Scripts, as well as a copy of the defect documentation form:

Defect Documentation Form

Type 1 Assessment

Visit Note

Type 4 Assessment

GLMI Helper Tools v2.6

Face to Face Encounters

Referral Data Entry Process

Data Entry of OASIS and 485

Create Interim Physician Orders

Quality Review Open Orders

Maintain Physician Orders

Physician Portal – Complete Process

Physician Portal – Agency Process

Physician Portal – Physician Access

LUPA Remittance Issue

Kristin — Tue, 23 Apr 2013 19:32:40 +0000

For Low Utilization Payment Adjustment (LUPA) Home Health type of bill 339 final claims, with a through date of April 1, 2013, and after, there is a problem with the electronic remittance advice (ERA). The payment amount for these claims is correct as is the summary line information on the ERA. The line and claims level information on the ERA is incorrect. As a result, the ERAs are force-balanced. The ERAs in question can be identified easily because they will have the Claim Adjustment Group Code of OA and the Claim Adjustment Reason Code A7, indicating that it has been force-balanced. These remittances cannot be regenerated in the future to correct their appearance. The Centers for Medicare & Medicaid Services (CMS) is working to correct this problem.

LUPA Remittance Issue

Kristin — Tue, 23 Apr 2013 12:08:21 +0000

For Low Utilization Payment Adjustment (LUPA) Home Health type of bill 339 final claims, with a through date of April 1, 2013 and after, there is a problem with the electronic remittance advice (ERA). The payment amount for these claims is correct as is the summary line information on the ERA. The line and claims level information on the ERA is incorrect. As a result, the ERAs are force-balanced. The ERAs in question can be identified easily because they will have the Claim Adjustment Group Code of OA and the Claim Adjustment Reason Code A7, indicating that it has been force-balanced. These remittances cannot be regenerated in the future to correct their appearance. The Centers for Medicare & Medicaid Services (CMS) is working to correct this problem.

Spring 2013 Release Overview

Rachel — Wed, 17 Apr 2013 13:31:45 +0000

As the Spring 2013 Release approaches this June, GLMI encourages you to view the Overview Document to become familiar with the release. The Spring Release includes changes to the Medications Profile and Physician Orders. Also, watch for updated scripts to aid in training your staff.

Spring Has Sprung at GLMI!

Rachel — Fri, 15 Mar 2013 17:04:09 +0000

GLMI is excited to reveal the two focal points for the Spring 2013 Release! This release includes excellent enhancements to the Medications program and Physicians Orders. Get a sneak peak at the programs your system will be running this June!

Medications

Enhancements include:

Centralized Medication Profile shared by all areas of the system
Streamlined medication entry with automatic tracking for changes
Integrated allergy tracking

Orders

Enhancements include:

Review, edit, and manage all orders from one screen
Standardized functionality for the entire Orders program
Enhanced OrderXpress integration

March/April NewsBytes

Rachel — Fri, 15 Mar 2013 16:37:27 +0000

The March/April edition of the NewsBytes is available now! This edition includes a sneak peak into the Spring Release, details on the March Feature Pack, important updates on new service code requirements, industry news, and helpful Training, Tech, and Billing Tips.

March/April NewsBytes

NewsBytes

Recorded Spring Release Training

Spring Release Training Materials

GLMI Offices Closed on Monday

May Feature Pack

Transition to NGS as J6 MAC

Medication Database Reminder

Spring Release Training

Palmetto RAP Suppression

PECOS Implementation Date Delayed

*Beta Testers*

LUPA Remittance Issue

LUPA Remittance Issue

Spring 2013 Release Overview

Spring Has Sprung at GLMI!

March/April NewsBytes

Beta Testers